Tom Rouillard

Charlotte, NC, Region · (919) 791-6635 · tom@justtom.com

I am an agile technology leader with a passion for innovation, communication, excellence, honesty and integrity. I've envisioned new products with great features, enabled teams to build them and engaged large audiences on multiple platforms.


Experience

Sr. Manager Software Engineering

Shutterfly

Currently providing leadership to our largest software initiative to rebuild the applications that support manufacturing facilities for both Shutterfly and Lifetouch. This critical platform enables more than $2 billion in annual revenue. I am responsible for daily software releases, sprint delivery and Scrum team health. I work with other groups to remove barriers, ensure security and improve delivery.

Oct. 2017 - Present

Director of Software Solutions

ARCA

Lead nine global software planning, engineering and testing teams who create applications that automate cash management for retail and financial organizations. Our goal is to produce applications that solve customer problems while complementing the cash automation devices built by ARCA. I am responsible for staffing, budgeting, technology roadmaps and annual goals for the software group, which consists of about 40 people across five countries.

Jan. 2015 - Oct. 2017

Software Development Manager

ARCA

Responsible for leading six software teams of 25 people in two countries using Agile Scrum methodology, Java, C#, C++, AWS and LAMP. Partnered with product owners and scrum masters to deliver new products and features in a timely manner. Managed support escalations and supported customer software integration projects. Multiple development projects were delivered on time to support sales deals of more than $3 million. Developed an industry award-winning enterprise web application to analyze performance of more than 2,000 cash machines.

May 2013 - Dec. 2016

VP of Product Strategy

StepLeader / News Over Wireless

Provide leadership to drive development, implementation and ongoing management of critical mobile applications across iOS, Android, Kindle and Mobile Web platforms for news organizations including Fox, CBS, E.W. Scripps, Meredith and LIN Media. Assist in product marketing, advertising, pricing, and development.

July 2012 - Feb. 2013

Operations Manager

News Over Wireless

Managed multiple operations and software teams. Directed hundreds of software development projects utilizing internal and external resources. Responsible for day-to-day operations, server/network infrastructure, product development, QA, project management, customer support, integration, advertising operations and financial reporting.

Jan. 2008 - July 2012

Technology Manager

News Over Wireless

Responsible for all technical operations including software development, project management, network infrastructure, hardware acquisition and deployment, customer integration and support. Our products distribute stories, photos and video clips on mobile phones for more than 300 news media partners.

Mar. 2006 - Jan. 2008

Owner

Triangle Macintosh Consulting

Started entrepreneurial venture to help individuals and businesses with their computer networks and web sites. Developed, moved and maintained business web sites. Optimized databases and streamlined data entry for NC State University.

2005-2007

Product Development Manager

McClatchy Interactive

Managed software development team responsible for building and maintaining web-based tools for all McClatchy Co. newspapers. This included systems for content management, classified advertising, user registration, content search and custom applications. Responsible for a $1.9 million budget.

2003-2005

Journalist

The McClatchy Co.

I started my career as a newspaper journalist and worked my way from print to online, eventually managing an online-only newsroom of 18 employees and three publications. Along the way, I gained valuable communication, management and leadership experience.

  • Interactive News Director, Nando Media, Raleigh, NC, 2000-2003
  • Online News Manager, The Modesto Bee, Modesto, CA, 1997-2000
  • Senior Reporter, The Herald, Rock Hill, SC, 1995-1997
  • Assistant City Editor, The Herald, Rock Hill, SC, 1993-1995
  • General Assignment Reporter, The Herald, Rock Hill, SC, 1989-1993
2003-2005

Recommendations

The best way to lead is to build leaders

Tom recognizes that the best way to lead is to build leaders. He delegates responsibility, control and ownership of the company's challenges to others. He then backs them up to ensure their success. He lets them be experts and leans on their experience and knowledge to make decisions. When Tom sees opportunities, gaps or impending problems, he pulls together the right resources and makes a plan.

  - Russ A., Sr. Software Engineer & Development Leader

In a world of 'bosses', Tom is a 'leader'

I have worked for Tom for over 3 years and must say he is a fantastic leader. His drive and focus while allowing his team to have the freedom to grow and develop personally and professionally, is a talent that very few managers possess. In a world of 'bosses', Tom is a 'leader' and I would gladly work for him again if I had to do it all over.

  - Jay A., AWS Certified Solutions Architect Professional

Tom raised the caliber of what we could do

From the day he joined the newsroom, Tom raised the caliber of what we could do and revealed what was possible even with the modest resources we had available. He demanded us to expect more from ourselves, and to exceed the expectations of the audience. Through his coding know-how, he was able to articulate any ideas we had that to us were just dreams beyond our reach. He led me to pursue opportunities in the negative space, understanding what was possible to see what was not being done. In a sentence, Tom is the most capable and competent individual I've ever worked with.

  - Barry S., Product Development Director

An experienced agile software leader

As an experienced agile software leader he provided solid leadership, direction, and mentoring to his global development team. As a technologist, he continuously researched new technologies and methods that could bring new value to the platform, increase consistency, and improve customer experience with our offerings. Tom was easy to collaborate with, providing a balanced view of trade-offs when assessing priorities and new requirements. Tom is a skilled software leader and I would gladly work with him again.

  - Pete S., Product Management Leader

A pleasure to work with

Tom really knows his stuff. Equally important, he's organized, efficient and delivers on schedule and on-budget. A pleasure to work with.

  - Ron S., Media Executive


Technical Skills

  • AWS: RDS, EC2, S3, CloudWatch
  • Database: MySQL, MariaDB, SQL
  • Programming: Perl, PHP, CGI, RegEx, HTML, CSS, JavaScript, JSON, XML, RSS
  • Frameworks: JQuery, Bootstrap
  • Tools: Git, Bitbucket, Jira, Trello, Confluence, Wikimedia, Aha!, Eclipse, BBedit
  • Server: Apache, Unix, Linux, Bash Scripting
  • General: MS Office, Sharepoint, Google Docs, MacOS, Windows, Zoom, Teams, Slack

Public Speaking


Training

  • AWS re:Invent, 2013, 2014, 2018, 2019
  • Product Roadmapping & Agile DevOps, TriAgile Conference, 2017
  • Certified Scrum Product Owner, 2014
  • Motivating Employees, 2008
  • Crucial Confrontations, 2008
  • Crucial Conversations, 2007
  • The 7 Habits of Highly Effective People, 2006
  • Product Management, Sequent Learning Networks, 2004
  • Leadership Training, Rick Foster, Foster, Hicks & Associates, 2003

Awards & Certifications

  • Smart Product Leadership Category, Manufacturing Leadership Awards, 2017
  • Certified Scrum Product Owner, Scrum Aliance, 2014
  • WOW Award, News Over Wireless, 2007
  • Investigative Journalism, Third Place, S.C. Press Association, 1997
  • Member Cooperation Award, S.C. Associated Press, 1995
  • Spot News, Second Place, S.C. Press Association, 1992
  • Reid Montgomery FOI Award, S.C. Press Association, 1990

Education

Western Governors University

MBA (in progress)
IT Management
Expected 2021

Winthrop College, Rock Hill, SC

Bachelor of Arts
Mass Communication
1989